Returns and refunds

Last updated: 7 October 2026

Who you are buying from

Shop goods are sold by Rio Pictures AB. Tickets and memberships are sold by Bio Rio AB. Your order confirmation states which company you have an agreement with.

Goods

You have a 14 day right of withdrawal when buying at a distance. The period starts the day after you receive the item.

How to use it:

1. Tell us you want to withdraw, at cinema@biorio.se. A clear message before the deadline is enough.
2. Return the item within 14 days of telling us.

You pay the return postage. We refund within 14 days of receiving your notice, including the cheapest standard delivery we offered at checkout. We may wait to refund until the item is back with us, or until you show that you have sent it.

The item should be essentially unchanged. You may examine it as you would in a shop, but if you have handled it more than that we may deduct for the loss in value.

When the right of withdrawal does not apply

• Sealed film and audio recordings, such as Blu-ray and vinyl, if you have broken the seal.
• Goods sealed for health or hygiene reasons, if you have broken the seal.

Tickets

Tickets are non-refundable and cannot be withdrawn from. The right of withdrawal does not cover cultural or leisure events held on a specific date, and a cinema screening is such an event.

There is one exception: if we cancel or move a screening, you may choose between rebooking and a full refund. Get in touch and we will sort it out.

Memberships

You have a 14 day right of withdrawal on a new membership.

If you asked us to start it immediately and then change your mind, you pay for the part you have used. Benefits you have already taken, such as free tickets or the member discount, are deducted from the refund.

After the withdrawal period the membership runs to the end of the current period. You can cancel whenever you like, but the fee for a period already started is not refunded.

Gift cards

A gift card can be withdrawn from within 14 days as long as the code is unused. Once the code has been used, in whole or in part, the purchase cannot be withdrawn.

If something is wrong with the item

This is separate from the right of withdrawal. Under the Swedish Consumer Sales Act you have three years to complain about a faulty item.

Complain within a reasonable time of discovering the fault. Within two months always counts as reasonable. For an accepted fault we pay the return postage, and you are entitled to repair, replacement, a price reduction or to cancel the purchase.

If we cannot agree

We follow the recommendations of the Swedish National Board for Consumer Disputes. You can contact ARN at Box 174, 101 23 Stockholm, arn.se.

Contact

Bio Rio, Hornstulls Strand 3, 117 39 Stockholm
cinema@biorio.se · +46 8 669 95 00